Refund policy

Refund and Replacement Policy – Stella Casa

Every Stella Casa piece is quality-checked before it is packed. We do not offer returns or refunds for change of mind.

Replacement for damaged, defective, wrong or missing pieces
If your order arrives damaged, defective, with the wrong piece, or with a piece missing, we will replace it, provided that:

• You record a clear, uncut unboxing video starting from the sealed package and showing the shipping label.
• You email the video, photos and your order number to info@stellacasa.in within 24 hours of delivery.
• A damaged, defective or wrong piece is unused and kept in its original packaging.

Once approved, we send the correct piece at no extra cost. If that piece is unavailable, we offer another piece of equal value. Claims without an unboxing video, or reported after 24 hours, cannot be accepted.

Not covered: change of mind, wear and tear after use, damage from water, perfume or chemicals, and slight colour differences due to screen settings or photography.