Privacy policy

Last updated: 24 September 2026

This Privacy Policy explains how Stella Casa collects, uses and protects your personal information when you visit this website or buy from us. We process personal information in line with applicable Indian law, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023. By using the website, you agree to this policy.

What we collect

  • Contact and order details: your name, shipping and billing address, phone number, email address and order history.
  • Payment details: payments are processed by Razorpay. We receive confirmation of payment but do not store your full card or UPI details.
  • Messages: anything you share when you contact us by WhatsApp, phone, email or the contact form.
  • Device and usage data: such as IP address, browser type, pages visited and items added to cart, collected through cookies and similar technologies.

How we use it

  • To process, ship and support your orders, including damaged or wrong-item claims.
  • To reply to your questions and send order and delivery updates.
  • To send offers and new-arrival updates, only if you have opted in. You can unsubscribe at any time.
  • To keep the website secure, prevent fraud and improve the shopping experience.
  • To meet legal, tax and accounting requirements.

Who we share it with

We do not sell your personal information. We share it only as needed to run the store:

  • Shopify, which hosts our website and store. Shopify processes your information under its own privacy policy: shopify.com/legal/privacy.
  • Razorpay, which processes payments.
  • Courier and logistics partners, to deliver your order.
  • Government or law-enforcement authorities, when required by law.

Some of these providers may store or process data on servers outside India, subject to appropriate safeguards and applicable law.

Cookies

We use cookies to keep your cart working, remember your preferences and understand how the website is used. You can block or delete cookies in your browser settings, but parts of the website may not work properly.

How long we keep it

We keep personal information only as long as needed for the purposes above, including legal, tax and accounting requirements.

Your rights

You can ask us to access, correct or delete your personal information, or withdraw consent to marketing messages, by contacting us using the details below. We may need to verify your identity before acting on a request.

Security

We take reasonable steps to protect your information, but no method of transmission or storage is completely secure.

Children

Our website is not intended for children under 18, and we do not knowingly collect their personal information.

Changes

We may update this policy from time to time. The latest version will always be on this page with its updated date.

Grievance Officer

In line with the Consumer Protection (E-Commerce) Rules, 2020 and applicable data-protection law, you can raise any complaint with our Grievance Officer:

Parthy Vasani, Founder, Stella Casa
23, Gujarat Vihar, Opp. Preet Vihar, Vikas Marg, Delhi 110092, India
Phone / WhatsApp: +91 99904 64488
Email: info@stellacasa.in

We acknowledge complaints within 48 hours and aim to resolve them within one month of receipt.

Contact

Stella Casa
23, Gujarat Vihar, Opp. Preet Vihar, Vikas Marg, Delhi 110092, India
Phone / WhatsApp: +91 99904 64488
Email: info@stellacasa.in